Frequently Asked Questions
Everything you need to know about shopping at Hardware.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Orders over $50 qualify for free shipping, while orders under $50 incur a flat rate of $4.99.
What is your return policy for damaged or incorrect items?
If your item arrives damaged or is not what you ordered, you can return it within 30 days for a full refund or exchange. Please ensure the product is in its original packaging.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has been placed?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Hardware only ships to addresses within the United States and Canada. We are working on expanding our delivery zones in the near future.
How do I cancel or modify an existing order?
Orders can be modified or cancelled within 60 minutes of placement. Please contact our customer support team immediately via live chat or email to request changes.